“I find that asking yourself ‘what is this person optimizing for’ is quite a useful thing, because people are almost always doing things that make sense to them at the time. You want to help them understand why the incorrect behaviour might have made sense at the time. If you don’t, they’ll do it again.”

With the rise of remote working, many businesses are navigating entirely new opportunities and challenges. Commit’s Sarah Marion sat down with Katie Wilde, VP of Engineering at Buffer (both organizations are remote-first) to talk about how to have hard conversations, build resilient teams, and promote positivity as a remote-first organization.